Versandrichtlinien
PuffCell supplies disposable vapes and accessories to customers and businesses across Europe, dispatched from our EU (Germany) und China warehouses. Orders leave the warehouse within 1–3 business days.
Shipping rates
| Bestellgröße | Shipping cost |
|---|---|
| 1–3 units | €8.00 |
| 4 or more units | Kostenlos |
Delivery times
- EU (Germany) warehouse: 3–10 business days
- China warehouse: 7–14 business days
We ship with DHL, DPD and UPS. You will receive a tracking link as soon as your parcel leaves the warehouse.
Wholesale & bulk orders
Ordering in bulk? Shipping is free on orders of 4 or more units; smaller orders carry a flat €8.00 fee. For pallet-size or recurring wholesale orders, contact our team for a tailored quote.
Customs & duties
Orders are dispatched from within the EU or from our China warehouse. Any import duties or taxes applicable to your destination are shown at checkout, so there are no surprise fees on delivery.
Restricted destinations
Some EU countries restrict or prohibit the remote sale of vaping products, and the rules differ by country and change over time. Please confirm the rules that apply in your country before ordering, and kontaktieren Sie uns if you are unsure whether we can deliver to you.
Parcel loss, seizure and non-delivery
If a parcel goes missing, this is exactly where you stand:
- Lost in transit. If the carrier’s tracking confirms the parcel was lost, we refund your order or reship it at no extra cost, at your preference.
- Seized in a country we serve. If a parcel we ship to a country we serve is seized or blocked through no fault of yours, we reship your order free of charge or refund the product value, at your preference. Send us the tracking record and any notice you received within 14 days of the last tracking update.
- Seized in a country we do not serve. Parcels seized because an order was placed to a destination we do not serve, through a forwarding address, or with incorrect delivery details are not covered, and shipping fees are non-refundable in all seizure cases, because confiscated goods cannot be returned to stock.
To request help, email info@puffcellvape.com with your order number and tracking details. We reply within one business day. This policy does not affect your statutory rights as a consumer under EU law.
Questions?
Our team is happy to help — get in touch.
